Trending Hotel Scam If you receive a call from the front desk, requesting personal information including card information, tell them that you will be right down to the front desk to clear up any problems with your card. Unsuspecting hotel guests are contacted from an outside phone number claiming to be from the front desk. The caller states that there is an issue processing your card and they need the full card number and the security code on the back of the card. This card information is then used to make fraudulent purchases. Are travel plans in your future? Contact a representative today for additional information about restricted transactions, outside of Colorado, on your debit card.